Experience

Three decades of shipping products

From systems analyst to owning a $10M hardware portfolio.

Download resume

Experience

  1. 2021 to 2026

    Hardware Product Manager

    Johnson Controls (formerly FM:Systems, Asure Software, PeopleCube)

    • Owned the workplace hardware suite: 40+ SKUs generating $10 million in annual revenue.
    • Set margins and pricing for first-party and third-party products.
    • Evaluated, onboarded and negotiated with third-party hardware vendors, and managed contract manufacturers.
    • Planned new production rollouts and end-of-life transitions.
    • Led certification of first-party hardware for sale in numerous countries, and managed regulatory compliance including the EU Cyber Resilience Act.
    • Met regularly with customers to evaluate use cases, and worked with the commercial team to size and price occupancy solutions for deals.
    • Defined enhancement work items for engineering.
    • Built the hardware lab at corporate headquarters and ran the hardware demo labs at the annual customer conference.

  2. 2011 to 2021

    Senior Technical Consultant

    Johnson Controls (formerly FM:Systems, Asure Software, PeopleCube)

    • Deployed and performance-tuned the Resource Scheduler platform for enterprise customers.
    • Integrated the platform with Crestron, AMX, Steelcase RoomWizard, Brickstream and Manhattan Centerstone.
    • Maintained 70% billable utilization.

  3. 2007 to 2011

    Technical Project Manager

    Johnson Controls (formerly FM:Systems, Asure Software, PeopleCube)

    • Managed a software engineering team, including 3 remote employees, and ran daily Scrum for 15 remote team members.
    • Led the migration from waterfall to Scrum and designed a new process that brought product management into the development cycle.
    • Owned requirements, delivery and execution of customer-funded product enhancements.
    • Communicated between engineering and the rest of the organization, including executive leadership.

  4. 1990 to 2007

    IT Business Consultant, Custom Products and Services Manager, Project Manager, Systems Analyst

    Infor Global Solutions (formerly Computer Strategies)

    • Rolled out project and resource management software to 900+ billable resources across 70 offices in North America and Asia, with integrations to Oracle, BPCS and Softrax.
    • Led a 10-person team and grew annual revenue 25% with no added headcount, and grew support revenue 102%.

Skills

Product
Hardware product lifecycle, roadmap and enhancement definition, new product introduction, end-of-life planning
Commercial
Pricing and margin strategy, solution sizing, customer discovery and solution presentations
Supply chain
Third-party vendor sourcing, onboarding and negotiation, contract manufacturer management
Compliance
International product certification, EU Cyber Resilience Act
Delivery
Agile and Scrum, project and resource management, cross-functional leadership
Technical
IoT sensors and room hardware, AV and building-system integrations (Crestron, AMX), SQL Server, IIS
AI
Claude, Microsoft Copilot, ChatGPT; apps and agents built with Claude

Education: BS, Computer Science, Hope College, cum laude